Software Support & Maintenance

Managed software support for organisations that need reliable maintenance, performance optimisation, backups, recovery planning, Moodle management, AWS infrastructure support and direct access to experienced developers.

Web Developers London Ltd provides software support and maintenance services for existing business systems, portals, Moodle and VLE platforms, AWS-hosted applications, databases, integrations, email gateways and critical operational software. We help organisations keep systems secure, available, backed up, recoverable, fast and properly supported through a fixed monthly support arrangement.

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Software Support & Maintenance
Overview Solutions Capabilities Technology Use Cases FAQs

Managed Software Support for Business-Critical Systems

Software support should be more than waiting for something to break. WDL provides ongoing software maintenance, technical support, infrastructure management, backup planning, disaster recovery support, Moodle and VLE management, performance optimisation, email gateway management and direct developer access for organisations that rely on digital systems every day. We support custom software, portals, Moodle platforms, AWS infrastructure, databases, integrations and operational systems used by businesses, schools, colleges, universities and training providers.

Ongoing support for custom software developed by WDL or third-party suppliers
Fixed monthly support plans with predictable costs and no annual price increase without discussion
No long-term lock-in contract with the flexibility to terminate services when business requirements change
Direct access to experienced software developers instead of first-line call centres or ticket-only support desks
Bug fixes, issue investigation and software troubleshooting for business-critical systems
Regular software maintenance, technical checks and operational improvements
Application performance monitoring and optimisation to improve speed, responsiveness and user experience
Database maintenance, query optimisation, indexing reviews and performance tuning
Regular backup management for databases, files, documents and application data
Disaster recovery planning to protect organisations from data loss, hosting failure or operational interruption
Recovery support following accidental deletion, infrastructure incidents, application failure or data corruption
AWS infrastructure management including EC2, RDS, S3, CloudWatch, load balancing, scaling and security checks
Cloud hosting support for portals, SaaS platforms, business applications and enterprise systems
Moodle and VLE management for schools, colleges, universities and large education providers
Moodle administration, plugin management, upgrades, integrations and platform customisation
Moodle performance optimisation for large learner volumes and high-traffic education platforms
Speed optimisation for Moodle, portals, databases, APIs and business systems
Email gateway management including Amazon SES, SMTP services, SPF, DKIM, DMARC and mail deliverability
API support, integration monitoring and third-party service troubleshooting
Security patch management, SSL certificate support and vulnerability remediation
Uptime monitoring, server checks, application health reviews and technical reporting
Support for business systems, student management systems, transport management platforms and internal portals
Feature enhancements, minor improvements and future development through one support relationship
Single supplier accountability for software, databases, hosting, integrations, email gateways and infrastructure

Software Support Services We Provide

WDL supports the systems your organisation already depends on, from custom software and AWS infrastructure to Moodle, VLE platforms, databases, backups, integrations and email gateways.

Application Support

Support existing software systems, business applications, portals, dashboards, APIs and operational platforms.

Bug Fixes & Troubleshooting

Investigate errors, broken workflows, failed processes, slow pages, data issues and system faults.

Performance Optimisation

Improve application speed, database performance, Moodle responsiveness, page loading and user experience.

Backup Management

Manage regular backups for databases, documents, files and application data to support recovery planning.

Disaster Recovery

Plan recovery processes for infrastructure failures, data loss, application issues and critical service disruption.

AWS Infrastructure Support

Manage AWS-hosted environments including EC2, RDS, S3, CloudWatch, scaling, storage and infrastructure checks.

Moodle & VLE Management

Manage Moodle and VLE platforms for schools, colleges, universities and large education providers.

Email Gateway Management

Manage Amazon SES, SMTP gateways, SPF, DKIM, DMARC, email delivery issues and mail configuration.

API & Integration Support

Support connected systems, third-party APIs, integration failures, data exchange and service communication.

Security Maintenance

Apply updates, review access, support SSL certificates and handle security-related maintenance tasks.

Direct Developer Access

Work directly with experienced developers without relying on disconnected third-party support layers.

Fixed Monthly Support

Use a predictable monthly support model with no automatic yearly increase unless discussed and agreed.

Support Capability for Reliable Digital Operations

Good software maintenance requires practical knowledge across code, databases, hosting, integrations, backups, performance, Moodle, email gateways and recovery planning.

Code-Level Support

Investigate and fix issues at application code level for PHP, Laravel, JavaScript and database-driven systems.

Database Support

Review database performance, optimise queries, manage backups, investigate data issues and support reporting.

Hosting Management

Support cloud-hosted applications, server configuration, storage, monitoring and infrastructure reliability.

Routine Maintenance

Provide regular checks, fixes, updates, improvements and operational maintenance for supported systems.

Recovery Readiness

Maintain backup routines and recovery planning so critical data can be restored when needed.

Speed Improvement

Identify slow queries, heavy pages, overloaded infrastructure and application bottlenecks.

Large Moodle Support

Support Moodle platforms used by schools, colleges and universities with large numbers of learners.

Email Deliverability

Resolve email delivery issues, configure authentication records and manage gateway reliability.

Access & Security Reviews

Review user access, security settings, SSL certificates and protection for supported systems.

Developer-Led Support

Provide technical support from developers who can understand the system and resolve issues directly.

Technology We Support and Maintain

WDL supports a wide range of technologies used across business software, education platforms, portals, databases, cloud infrastructure and communication systems.

PHP

Support and maintenance for PHP applications, portals and operational systems.

Laravel

Maintenance, bug fixes, performance support and feature improvements for Laravel systems.

MySQL

Database optimisation, backups, reporting support and query performance tuning.

AWS

Infrastructure support for EC2, RDS, S3, CloudWatch, hosting and scaling.

Moodle

Moodle management, customisation, upgrades, plugin support and speed optimisation.

VLE Platforms

Support for virtual learning environments used by education providers.

Amazon SES

Email gateway management, delivery checks and authentication configuration.

SPF, DKIM & DMARC

Domain authentication configuration to improve email delivery and reduce spam issues.

REST APIs

API monitoring, integration troubleshooting and connected system support.

Backups

Database, file and system backup planning for recovery readiness.

Performance

Speed optimisation for software, databases, Moodle and cloud environments.

Monitoring

System checks, health reviews, uptime monitoring and support reporting.

Software Support and Maintenance Use Cases

This service is suitable for organisations that already have important software systems and need reliable support, maintenance, recovery planning and technical management.

Existing Business Systems

Support operational software used for records, tasks, approvals, reporting, documents and internal management.

Portal Support

Maintain customer portals, staff portals, student portals, agent portals and supplier portals.

Moodle Management

Manage Moodle platforms for schools, colleges, universities and training providers.

Slow System Fixes

Improve slow software, slow Moodle pages, database delays and poor application response times.

AWS Support

Manage AWS infrastructure, hosting, monitoring, scaling, storage, backups and system health.

Backup & Recovery

Maintain backup routines and recovery options for critical databases, files and documents.

Email Gateway Support

Manage email gateways, Amazon SES, SPF, DKIM, DMARC and mail deliverability problems.

Integration Support

Support APIs, third-party integrations, payment services, SMS gateways and data connections.

Bug Fix Retainers

Provide monthly support for bug fixes, operational issues and technical troubleshooting.

Developer Access

Give organisations direct access to developers who can investigate and resolve technical issues.

Security Maintenance

Support updates, patches, SSL certificates, access control and security-related maintenance.

Fixed Monthly Plans

Provide predictable monthly support without long-term lock-in or automatic yearly increases.

Frequently Asked Questions

Common questions about Software Support & Maintenance.

WDL provides software support and maintenance for business systems, portals, Moodle and VLE platforms, AWS infrastructure, databases, integrations, email gateways, backups, disaster recovery planning, performance optimisation and ongoing technical improvements.

Yes. WDL can support software developed by another company after reviewing the codebase, hosting environment, database structure, access details and current technical condition of the system.

Yes. WDL provides developer-led support so organisations can speak directly with technical people who understand software, databases, hosting and integrations.

Yes. WDL can provide fixed monthly support plans with predictable costs. The monthly rate does not automatically increase every year unless changes are discussed and agreed.

No. WDL can provide flexible support arrangements without long-term lock-in contracts, allowing organisations to terminate the support relationship when business requirements change.

Yes. WDL can manage Moodle and VLE platforms for schools, colleges, universities and training providers, including administration, maintenance, customisation, plugins, performance optimisation and infrastructure support.

Yes. WDL can manage Moodle environments used by large schools, colleges and universities, including performance optimisation, AWS infrastructure support, database tuning and platform maintenance.

Yes. Moodle speed can often be improved through database optimisation, server tuning, caching decisions, plugin review, page performance review and AWS infrastructure optimisation.

Yes. WDL can manage AWS infrastructure including EC2, RDS, S3, CloudWatch, server monitoring, backups, scaling, storage and cloud-hosted application environments.

Yes. WDL can manage regular backups for databases, application files, uploaded documents and business-critical data so recovery is possible when something goes wrong.

Yes. WDL can help plan and support recovery from accidental deletion, data corruption, server failure, application failure, hosting incidents and other technical disruptions.

Yes. WDL can manage email gateways including Amazon SES, SMTP configuration, SPF, DKIM, DMARC, domain authentication and mail deliverability issues.

Yes. WDL can review SPF, DKIM, DMARC, MAIL FROM alignment, Amazon SES configuration, domain authentication and email sending practices to improve deliverability.

Yes. WDL can support APIs, third-party integrations, SMS gateways, payment gateways, accounting integrations, data connections and connected business systems.

Yes. Many performance problems can be improved through database optimisation, query review, caching, infrastructure tuning, code fixes and removing inefficient processes.

Yes. Depending on the support arrangement, WDL can provide minor enhancements, small changes, workflow improvements and future development alongside maintenance.

WDL can support custom software, portals, SaaS platforms, Moodle and VLE systems, student management systems, transport management systems, business automation platforms, databases, APIs and AWS-hosted applications.

WDL provides developer-led support across software, databases, infrastructure, Moodle, AWS, integrations, backups, recovery and performance. This gives organisations one technical partner instead of separate suppliers for each system component.

Custom software, SaaS platforms and cloud solutions built for growth

Partner with Web Developers London to develop custom software, enterprise web applications, portals, business automation systems and AWS cloud solutions tailored to your operational requirements.

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