iCoach
A focused private hire booking and operations platform for taxi firms, minibus companies, coach operators and passenger transport providers.
iCoach helps private hire businesses manage customers, bookings, drivers, vehicles, job allocation, invoices, payments, communication and operational reporting from one professional transport booking system.
Private Hire Booking Software for Passenger Transport Operators
iCoach is designed for private hire operators that need a clear and reliable way to manage bookings, customers, vehicles, drivers, job details, invoices and payments. The platform is suitable for taxi companies, minibus hire businesses, coach operators, chauffeur services and passenger transport providers that want to replace spreadsheets, paper booking diaries and disconnected customer records with one structured private hire management system.
Product Highlights
- Private hire management software for taxi, minibus and coach operators.
- Customer database for private hire clients, repeat bookings and booking history.
- Booking management for one-off journeys, return trips, airport transfers and contract jobs.
- Driver and vehicle allocation for private hire jobs.
- Invoice generation and payment tracking for passenger transport services.
- Focused private hire platform that can operate independently or alongside a wider transport management system.
Features for Private Hire, Taxi, Minibus and Coach Businesses
iCoach gives transport teams a structured platform for managing the full private hire booking lifecycle from customer enquiry to job completion and invoicing.
Customer Management
Store private hire customer details, preferences, booking history, contact information and repeat journey requirements.
Booking Management
Manage taxi, minibus and coach bookings with dates, times, pickup points, destinations, passenger numbers and special requirements.
Vehicle Allocation
Assign suitable vehicles to private hire jobs based on availability, capacity and journey requirements.
Driver Allocation
Allocate drivers to bookings and keep job responsibilities clear for transport administrators.
Journey Details
Record pickup locations, drop-off points, route notes, waiting time, mileage and additional journey instructions.
Private Hire Invoices
Generate invoices for completed jobs, customer accounts, regular bookings and transport contracts.
Payment Tracking
Track paid, unpaid and pending payments across customers, bookings and invoice records.
Booking Reports
Review job volumes, revenue, customer activity, driver workload and private hire performance.
Built to Improve Private Hire Operations
iCoach helps private hire companies organise bookings, reduce manual administration and improve visibility across customers, jobs, vehicles and revenue.
Faster Booking Administration
Reduce the time spent managing private hire jobs through spreadsheets, notebooks and separate communication records.
Clear Job Allocation
Keep drivers, vehicles, booking details and customer requirements connected within each private hire job.
Better Revenue Visibility
Track invoices, payments, booking values and customer activity from one platform.
Improved Customer Service
Access customer details, journey history and booking notes quickly when handling enquiries and repeat bookings.
Private Hire Management Modules
iCoach is organised around the everyday workflow of passenger transport and private hire businesses.
Customer Records
Manage private hire customers, organisations, contact details, account notes and booking history.
Booking Diary
Organise upcoming journeys, completed jobs, repeat bookings, airport transfers and contract hire work.
Taxi Jobs
Manage local taxi and private hire bookings with clear pickup and drop-off information.
Minibus Jobs
Manage group transport, school trips, airport transfers and minibus hire work.
Coach Hire Jobs
Manage coach bookings, larger passenger movements, journey instructions and booking requirements.
Driver Assignment
Assign drivers to bookings and keep job ownership visible to transport teams.
Vehicle Assignment
Allocate vehicles based on type, capacity, availability and operational requirements.
Invoices and Payments
Create invoices, monitor payments and review outstanding balances for private hire customers.
Private Hire Reporting
Review booking activity, revenue, customer trends, job types and operational performance.
A Focused Workspace for Private Hire Operators
iCoach gives taxi, minibus and coach operators a dedicated workspace for managing customers, bookings, vehicles, drivers, invoices and payments. It is ideal for businesses that need private hire management software without the complexity of a full fleet or council contract platform.
Private Hire Communication and Payment Workflows
iCoach can support communication, invoicing, payment and operational workflows required by modern private hire companies.
Send booking confirmations, invoice updates and customer communication.
SMS
Send driver updates, customer reminders and booking notifications.
Payments
Support payment tracking and online payment workflows for private hire bookings.
PDF Invoices
Generate downloadable invoices, booking confirmations and customer records.
APIs
Connect booking data with websites, customer portals, finance systems or internal applications.
Cloud Hosting
Deploy securely with scalable hosting, support and maintenance from Web Developers London Ltd.
Secure Booking, Customer and Payment Records
Private hire businesses manage customer details, booking records, journey information, invoices and payment history. iCoach is structured to keep private hire operations organised with controlled access and secure record keeping.
Frequently Asked Questions
Common questions about iCoach.
Ready to Explore iCoach?
Speak to Web Developers London Ltd about product demos, implementation, hosting, integrations and support.
Contact WDL